At Bhakti Wealth, we are committed to providing exceptional services to our clients. We understand that queries or complaints may arise due to a lack of understanding or a deficiency in the services experienced by our clients. Deficiencies in service may include inadequate explanations, lack of clarity, misunderstandings, or shortfalls in expected delivery standards, whether due to insufficient facilities or the attitude of staff towards the client.
Steps to Address Queries and Complaints:
- Submitting a Query or Complaint:
- Clients can seek clarification on their queries or lodge a complaint through the following channels:
- Email: Send your queries or complaints to our Client Servicing Team at [email protected].
- Phone: Call us at +91 84484 43542.
- Postal Mail: Write to us at the following address:
Bhakti Wealth
5th Floor, Apollo Towers, New Palasia, Indore, Madhya Pradesh, 452001
- Clients can seek clarification on their queries or lodge a complaint through the following channels:
- Escalating Your Complaint:
- If you do not receive a response within 10 business days of contacting the Client Servicing Team, you can escalate your concern to our Compliance Officer by writing to [email protected]. A reply will be provided within 10 business days.
- Seeking External Resolution:
- If you are not satisfied with our response, you may lodge your grievance with SEBI through the SCORES platform at https://scores.sebi.gov.in. The SCORES mobile application is also available for download at the following link:
Download SCORES App. - Additionally, you may contact any of SEBI’s offices directly.
- If you are not satisfied with our response, you may lodge your grievance with SEBI through the SCORES platform at https://scores.sebi.gov.in. The SCORES mobile application is also available for download at the following link:
- Online Dispute Resolution (ODR) Portal:
- For further resolution, clients can access the Online Dispute Resolution Portal (“ODR Portal”), which offers conciliation and online arbitration services for disputes in the Indian Securities Market. This initiative is in accordance with SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023.
The ODR Portal can be accessed at: https://smartodr.in/.
- For further resolution, clients can access the Online Dispute Resolution Portal (“ODR Portal”), which offers conciliation and online arbitration services for disputes in the Indian Securities Market. This initiative is in accordance with SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023.
At Bhakti Wealth, we value your trust and strive to address your concerns promptly and effectively. Your feedback is essential in helping us improve our services.
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Ms. Nandita Rai | Apollo Towers, Vijay Nagar, Indore, 452001 | +91 844 844 3542 | [email protected] | Mon-Fri 10 AM to 4 PM |
| Head of Customer Care | Ms. Nandita Rai | Apollo Towers, Vijay Nagar, Indore, 452001 | +91 844 844 3542 | [email protected] | Mon-Fri 10 AM to 4 PM |
| Compliance Officer | Ms. Nandita Rai | Apollo Towers, Vijay Nagar, Indore, 452001 | +91 844 844 3542 | [email protected] | Mon-Fri 10 AM to 4 PM |
| CEO | Ms. Nandita Rai | Apollo Towers, Vijay Nagar, Indore, 452001 | +91 844 844 3542 | [email protected] | Mon-Fri 10 AM to 4 PM |
| Principal Officer | Ms. Nandita Rai | Apollo Towers, Vijay Nagar, Indore, 452001 | +91 844 844 3542 | [email protected] | Mon-Fri 10 AM to 4 PM |